The Face Spa Limited
Terms and Conditions
1.1 You are reading a legal document which is the agreement between you, the Customer (whom we refer to as "you", "your" or the "Customer" in this document) and us. We are The Face Spa Limited and we are the owner of this website.
1.2 Please read this agreement carefully. By browsing, accessing or using this website or by using any facilities or services made available through it or by transacting through or on it, you are agreeing to the terms and conditions that appear below (all of which are called the "Agreement"). This Agreement is made between you and us.
1.3 We reserve the right to amend these terms and conditions at any time and it is your responsibility to review these terms and conditions on each occasion you purchase a Voucher or a product. All amendments to these terms and conditions will be posted on-line. You may terminate this Agreement by written notice to us (by email to firstname.lastname@example.org) if you do not wish to be bound by such new terms and conditions. However, continued use of the Service or the Website or a Voucher will be deemed to constitute acceptance of the new terms and conditions.
1.4 Your statutory rights: As a consumer, nothing in this Agreement affects your non-excludable statutory rights.
2.1 In this Agreement, we use various defined terms. You will know they are defined because they begin with a capital letter. This is what they mean:
2.1.1 "Purchase" means the purchase of a Voucher or a Product.
2.1.2 "Service" means all or any of the services provided by The Face Spa limited including the information services, content and transaction capabilities on the Website (including the ability to make a Purchase).
2.1.3 "Voucher" means a voucher subject to these terms and conditions, which entitles you to redeem it for services or products provided by The Face Spa limited.
2.1.4 "Products" means goods offered by The Face Spa limited.
2.1.5 "Website" means the
3. GENERAL ISSUES ABOUT THIS WEBSITE AND THE SERVICE
3.1 Applicability of these terms and conditions: Use by you of the Service and the Website and any Purchase are each subject to the terms and conditions set out in this Agreement.
3.2 Age: To use the Service and make any Purchase of a Voucher, you must be 16 years of age or over.
3.3 Scope: The Website, Service and any Purchase are for your non-commercial, personal use only and must not be used for business purposes. For the avoidance of doubt, scraping of the Website (and hacking of the Website) is not allowed.
3.4 Prevention on use: We reserve the right to prevent you using the Website and the Service (or any part of them) and to prevent you from making any Purchase.
4. PURCHASE OF VOUCHERS AND PRODUCTS
4.1 When a Voucher transaction is complete: When you go through the procedure for purchasing a Voucher, after you have confirmed your acceptance to these terms and conditions and after we have taken payment (by debit card or credit card or whatever) the transaction will be complete only when we email you confirming the transaction (which is our acceptance of the transaction and when a contract for Purchase is made). We keep a copy of the contract between us. You are welcome to print out these terms and conditions from our Website as a record.
4.2 Unless there is something wrong with the purchase, we are generally unable to offer refunds after one week from the purchase date. In case you would like to cancel the purchased voucher, you must do so by emailing us at or phone at +852 28151580. We also take no responsibility for misdirected cancellation requests.
4.3 This Agreement applies: By making a Purchase, you acknowledge that the Purchase is made subject to this Agreement.
4.4 Redemption: Once you have made a Purchase of Voucher, the Voucher credit will be added to the recipient's account of The Face Spa immediately and is redeemable within 2 years of the purchase for services or products.
4.5 Products: One you have made a Purchase of Products, they will be mailed within 7 days.
4.6 Shipping: Generally we use the services of the Hong Kong Post Office Speed Post. We are not responsible for any loss or damages during the shipping process.
5. YOUR OBLIGATIONS
5.1 Accurate information: You warrant that all information provided on payment during the course of this Agreement is true, complete and accurate and that you will promptly inform us of any changes to such information by updating the details in your account.
6. RULES ABOUT USE OF THE SERVICE AND THE WEBSITE
6.1 We will use reasonable actions to correct any errors or omissions as soon as practicable after being notified of same. However, we do not guarantee that the Service or the Website will be free of faults and we do not accept liability for any errors or omissions. In the event of an error or fault, you should report it in
6.2 We do not warrant that your use of the Service or the Website will be uninterrupted and we do not warrant that any information (or messages) transmitted via the Service or the Website will be transmitted accurately, reliably, in a timely manner or at all.
6.3 We do not give any warranty that the Service or the Website is free from viruses or anything else which may have a harmful effect on any technology.
6.4 Also, although we will try to allow uninterrupted access to the Service and the Website, access to the Service and the Website may be suspended, restricted or terminated at any time.
6.5 We reserve the right to change, modify, substitute, suspend or remove without notice any information or Voucher or service on the Website or forming part of the Service from time to time. Your access to the Website and/or the Service may also be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore such access as soon as we reasonably can. We assume no responsibility for functionality which is dependent on your browser or other third party software to operate (including, without limitation, RSS feeds). For the avoidance of doubt, we may also withdraw any information or Voucher from the Website or Service at any time.
6.6 We reserve the right to block access to and/or to edit or remove any material which in our reasonable opinion may give rise to a breach of any of this Agreement.
7. SUSPENSION AND TERMINATION
7.1 If you use (or anyone other than you with your permission uses) the Website or Service or a Voucher in contravention of this Agreement, we may suspend your use of the Service and/or Website (in whole or in part) and/or a Voucher.
7.2 If we suspend the Service or Website or a Voucher, we may refuse to restore the Service or Website or Voucher until we receive an assurance from you, in a form we deem acceptable that there will be no further breach of the provisions of this Agreement.
7.3 The Face Spa shall fully co-operate with any law enforcement authorities or court order requesting or directing The Face Spa to disclose the identity or locate anyone in breach of this Agreement.
8. LINKS TO AND FROM OTHER WEBSITES
8.1 Where the Website contains links to third party sites and to resources provided by third parties (together "Other Sites"), those Other Sites are merely linked to provide information only and are solely for your convenience. We have no control over and do not accept and we assume no responsibility for Other Sites or for the content or products or services of Other Sites (including, without limitation, relating to social networking sites such as Facebook) and we accept no responsibility for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked to the website, you do so entirely at your own risk.
9.1 Protecting You
The Face Spa website is owned and operated by The Face Spa Ltd., The Face Spa Ltd., is committed to protecting your privacy. We will only use the information that we collect about you lawfully.
Our Policy ensures that any information you provide us remains private and secure. To reassure you, below we provide details of the information you provide to us, and how it will and, more importantly, will not be used. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us (and there may be an administrative fee payable for this). If you find any inaccuracies we will delete or correct it promptly.
9.2 Personally Identifiable Information
Collection of PII that we collectWe collect personally identifiable information ("PII") that is volunteered during Registration or in response to specific information requests explicitly presented to you.
We may also collect your IP (Internet Protocol) address to help diagnose problems with our server, and to administer this Website. An IP address is a number that is assigned to your computer when you use the Internet. Your IP address is also used to help identify you during a particular session and to gather broad demographic data.
We may ask for your e-mail address during your use of the Website. Also, to purchase Vouchers you may be requested to provide any or all of the following PII: first and last name, postal address, e-mail address, date of birth, telephone number and details of a payment mechanism, such as credit card details.
9.3 Use and Sharing of PII
All PII is retained in accordance with the Data Protection Principles and other applicable data protection laws in Hong Kong.
We use PII to provide you with information about The Face Spa, to properly provide you with the Service and for marketing ourselves to you. It is our policy not to sell or pass any PII to any other organisations (outside our group companies) unless we are required to do so for fraud prevention and detection. We will never sell or rent your PII to anyone else for their marketing purposes without your consent.
However, we may pass your PII to our agents and subcontractors to help us with any of our uses of your data set out in this Policy. For example, we may use third parties to provide us with marketing or customer service assistance or send it to a credit card provider to process a payment. Our third party online payment system collects and records your first payment information as convenience, which will be transmitted by SSL directly to the bank for processing payment for your transaction and future transactions. Please note that The Face Spa does not store any of this data and does not have any access to this data. If you wish us to inform our online payment system not to keep your credit card data on file, please do submit a ticket in or you may call us at (852) 28151580 and we will inform our credit card provider to delete the data.
We also always reserve the right to disclose PII in order to:(a) comply with applicable laws;(b) respond to governmental enquiries (or enquiries from a legal, governmental or quasi-governmental or local authority agency or Internet protection agency of any type);(c) comply with a valid legal process or procedure; or(d) protect our rights or property, this Website, and/or other users of this Website.
By submitting PII to us, you acknowledge that provided we have used your data in the ways set out in this Policy, we cannot be held responsible for any use of your data by third parties who receive and process your data.
Please note that we may email you for the following purposes:
as part of the Service. For example, we send (or may send) emails to you in some of the following example circumstances:
after Registration, notifying you of your account details;
as reminder emails about the services we offer (particularly if you have not used them yet or not used them for a while);
to send you information or products
as a newsletter;
as promotional emails such as Local deals, Goods (including Premium) and Getaway; and
to offer related services to you from Shift Media Group Ltd.
However, in terms of any marketing or promotional emails we may send, we will always give you the chance to opt-out (or unsubscribe) from them in the future.
9.6 Security and retention
The PII which we hold will be held securely within our systems in accordance with our internal security policy and the law.
Regarding information transmitted between the Website and and/or users, while we take reasonable precautions to safeguard this information, we may be unable to prevent unauthorized access to such information by third parties or inadvertent disclosure of such information during transit. Users acknowledge this risk when communicating with the Website.
9.7 Transfer in Certain Circumstances
If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation of The Face Spa limited. then, in our sole discretion, we may transfer, sell or assign information collected on and through this Website (including, without limitation, PII and other information), to one or more relevant third parties.
9.8 Customer Service
If you have any questions or concerns, please feel free to submit a ticket in
9.9 Changes to this Policy
Please note that this Policy forms part of the terms and conditions for use of this Website and forms part of the Agreement between you and us. We may, from time to time, amend this Policy, in whole or part, in our sole discretion. Any changes to this Policy will be effective immediately upon the posting of the revised policy on the Website. Depending on the nature of the change, we may announce the change: (a) on the home page of the Website, or (b) by email, if we have your email address. However, in any event, by continuing to use the Website following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Policy, as it may be amended from time to time, in whole or part, you must terminate your use of the Website.